Last updated on April 02, 2025
SANDOORI JUTTI believes in helping its customers as far as possible, and has therefore a liberal cancellation policy. Under this policy:
Cancellations will be considered only if the request is made within 24hours of placing the order. However, the cancellation request may not be entertained if the orders have been communicated to the vendors/merchants/logistics partner and they have initiated the process of shipping them.
SANDOORI JUTTI does not accept cancellation requests for wholesale, customized or clearance sale items etc. However, replacement can be made if the customer establishes that the quality of product delivered is not at par with Sample product.
In case of receipt of damaged or defective items please report the same to our Customer Service team through email support@sandoori.in . The request will, however, be entertained once the merchant has checked and determined the same at his own end. This should be reported within 48 hours of receipt of the product.
Requests for missing items or claims of receiving fewer items than ordered will only be considered if accompanied by an uncut, continuous video of the package being opened.
In case you feel that the product received is not as shown on the site or as per your expectations, you must bring it to the notice of our customer service within 48 hours of receiving the product. The Customer Service Team after looking into your complaint will take an appropriate decision.
In case of complaints regarding products that come with a warranty from manufacturers, please refer the issue to them.
In case of any Refunds approved by the SANDOORI JUTTI, it’ll take 9-15 days for the refund to be processed to the end customer.